Legal & Privacy Center

Welcome to Mchezo. By accessing or using our platform, you agree to these Terms of Service, our Privacy Policy, and our Community Guidelines. If you do not agree, you must not use the service.

1. Eligibility and Account Registration

You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the security of your login credentials and for all activity that occurs under your account. You must notify us promptly if you suspect unauthorized access.

2. Acceptable Use

You agree to use Mchezo only for lawful, safe, and community-focused purposes. You must not use the platform to:

• break any applicable law or regulation;
• impersonate any person, business, government office, or Mchezo/Ticheze representative;
• post or distribute malware, phishing links, spam, automated scraping tools, or harmful code;
• attempt to interfere with, disrupt, reverse engineer, or overload the service;
• post deceptive, misleading, violent, hateful, harassing, or sexually explicit content where not allowed;
• manipulate ratings, reviews, installs, or engagement metrics;
• collect, share, or sell personal data without proper authorization and consent.

3. Content and Moderation

We may remove content, limit visibility, suspend accounts, or terminate access if we believe content or behavior violates these terms, our guidelines, or any platform policy. We may also preserve or disclose content when required by law or to protect users, the service, or our rights.

4. Service Changes and Availability

We may change, suspend, or discontinue features at any time. The service may be affected by network conditions, device limitations, maintenance, or external platform requirements. We do not guarantee uninterrupted availability.

5. Termination

We may suspend or terminate access immediately if you violate these terms, our guidelines, or any applicable platform policy. You may stop using the service at any time, and you may request account deletion through the app or support channels where available.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, how long we keep it, and how you can access, correct, or delete it. It applies to the app, the website, and any related services.

1. Information We Collect

• Account data such as phone number, display name, district, language preference, and profile details you choose to provide.
• Content you post, send, upload, or report, including public posts, messages, images, and attachments.
• Technical data such as device type, app version, network status, crash logs, and usage information used to operate and improve the service.
• Optional permissions, only where needed for a feature you use and only with your consent when required.

2. How We Use Information

• To create and manage your account.
• To provide the core features of the service and personalize content by district, language, or settings you choose.
• To secure the platform, detect abuse, prevent fraud, and enforce our rules.
• To fix bugs, improve performance, and understand how users interact with the app.

3. Sharing and Third Parties

We do not sell personal data. We may share limited information with service providers, security tools, analytics vendors, hosting providers, or app store partners only when needed to operate the service, comply with law, protect users, or complete transactions.

4. Data Retention and Deletion

We keep information only as long as needed for the purposes described in this policy, for legal obligations, dispute handling, security, and service integrity. You may request account deletion and deletion of associated personal data through the app or support contact where available.

5. Your Rights and Choices

• Access and correction of your information where required by law.
• Withdrawal of consent where processing depends on consent.
• Account deletion and data deletion requests.
• App and device permissions can be managed through your device settings.

6. Children and Age-Appropriate Use

The service is intended for users of appropriate legal age in their jurisdiction, or for users with parental or guardian consent where permitted by law. If we learn that we collected data from a child without required consent, we will take steps to delete it.

Mchezo is designed for respectful, useful, and locally relevant communication. To keep the platform safe and trustworthy, all users must follow these guidelines.

1. Respect and Safety

Do not post hate speech, harassment, bullying, threats, discrimination, or content that targets people based on identity, religion, ethnicity, gender, disability, nationality, or similar protected characteristics.

2. Honest and Accurate Content

Do not publish false claims, scams, manipulated media, misleading promotions, or misinformation about health, safety, public issues, elections, or community events.

3. Spam, Abuse, and Automation

Do not flood the platform with repetitive posts, bots, scraping, mass messaging, or other abusive activity. Do not manipulate engagement, followers, ratings, or reviews.

4. Intellectual Property and Privacy

Do not upload content that violates copyright, trademarks, or other rights. Do not share personal data, private messages, or images of others without permission where permission is required.

5. Reporting and Enforcement

If you see harmful or policy-violating content, report it using the in-app tools. We may review, remove, restrict, or escalate content and accounts when necessary to protect the community or comply with legal and platform requirements.

Mchezo is built to comply with the requirements of app distribution platforms, including Google Play, Apple App Store, Microsoft Store, and similar marketplaces. We may update features, policies, permissions, or metadata to keep the service compliant and available.

• Our store listing, screenshots, descriptions, ratings, and permissions must be accurate and not misleading.
• If the app supports account creation, we provide a clear account deletion path within the app or through a supported web flow.
• If a feature needs access to contacts, camera, location, storage, notifications, or similar device capabilities, we request only what is necessary and explain why.
• We may suspend or modify features that conflict with app store rules, security requirements, or legal obligations.